F & Q
Where is my package?
You can track your package here
Where can I find my tracking code?
As soon as your order is shipped, you will automatically receive a tracking code. It takes about 2 to 4 days to receive a Track & Trace code. Also, check your spam folder, as our emails can sometimes end up there. Keep in mind that it may take a few working days for your Track & Trace system to become active.
I am not satisfied with my package
Please contact us with an explanation and a photo/video of the problem, and we will help you as soon as possible.
How long does it take to receive my package?
Your package will be sent within 1-2 business days. After that, it usually takes 1-2 working days for your package to arrive at your home. Shouldn’t this be the case? Please check if tracking is working; if not, you can always email or call us.